Meet Emilia Maria D’Anzica, Customer Success Consultant, Author, and the Founder of Growth Molecules™, a Management Consulting firm focused on customer success growth strategies.
Besides being an entrepreneur, Emilia D’Anzica holds an MBA from Saint Mary’s College of California, – is PMP certified, an angel investor, part-time Adjunct Professor, and customer success leader in the Software-as-a-Service (SaaS) space. – She is also an international speaker and the co-author of ‘Pressing On As A Tech Mom.’ Emilia’s favorite title is ‘mom’ to three amazing children ranging from 10-28.
She has spent the majority of her career in Silicon Valley working at Tech Start-Ups including WalkMe, BrightEdge, and Jobvite. Interestingly, she obtained her Master’s Degree while raising three kids and leading a global team. In her overall professional journey, she has tried many new ideas and failed quickly, always picking herself up and trying again.
Emilia and her team at Growth Molecules are growth revenue advisors who build data-driven success strategies to enable teams and customers across industries. They have a customer success training academy with courses ranging from customer success foundations to leadership education. The company also leads technology and organizational assessments, buildings customer success playbooks, and offers leadership coaching, and fractional customer success leaders. The organization is also a Gainsight certified partner that leads technology implementations.
“We partner with companies to create scalable growth & metrics-driven customer programs from onboarding to adoption, renewals, and advocacy. Delivering actionable playbooks that companies can implement within their technology stack and are proven to lead to company growth, the team focuses on building high-impact and measurable full-cycle customer programs across voice-of-customer, renewals and growth, operations, customer education, 24/7 support process, and team development, and metrics development including customer satisfaction (CSAT), and net promoter score (NPS) initiatives.
Our team also works with individuals and companies who are seeking to take the next step in their careers.” Emilia says. When it comes to career growth, the team helps individuals and teams reach new goals through emotional intelligence and getting comfortable with the uncomfortable. Being able to build meaningful relationships with clients with skills that are no longer viewed in business as ‘soft’ but rather essential is key to any customer success professional’s career, regardless of title.
At heart, Emilia is a coach and mentor to many. Her entrepreneurial background and passion for helping people has led to multiple board positions. She is on the Advisory board at the Business School at the University of San Francisco, Baton, Update.ai, PCI Pal, Cast.app, HeadsUp, and previously at Catalyst, Crowdvocate, the Customer Success Leadership Network Governing Council, and multiple public school boards in San Francisco and Sonoma County, California.
Emilia has won many accolades and recognitions across the globe for her achievements and contributions to women in technology and for maturing the practice of customer success in SaaS. Being named one of the five ‘Top Significant Leaders for the Year 2022’ by CIO Today is the most recent award under her belt.
As she looks back at her growth journey, Emilia feels satisfied and honored to have been given the opportunity to contribute her best self and share her experience and knowledge with people from all over the world and across various industries. Learning about people’s successes and the impact she has had on them is gratifying. The advice she always gives people: –
“Find a way of life that makes you happy. Don’t chase the money and titles. They will come if you are passionate about what you do. In other words, don’t wait until you are miserable to change your life and find happiness. It is never too late to try something new. And most importantly, don’t give up. #KeepThriving.”